Terms and Conditions

BOOKING TERMS & CONDITIONS

 

Your Destination Connect (‘the Operator, “we”, “us” and “our”) accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to tour arrangements booked by the client with the Operator and which the Operator agrees to make, provide or perform (as applicable) as part of their contract with the client. All references in these conditions to “tour”, “booking”, “contract” or “arrangements” mean such tour arrangements unless otherwise stated.

1.     CONTRACT

The contract is made between the Operator and the client (“the client” and “you” in these conditions), being any person joining or intending to join the trip operated by the Operator including any person who is added or substituted after booking. The terms and conditions set out will be governed by Bermuda law and the jurisdiction of the Bermuda Courts. No promise of a discount or refund will be binding on us unless confirmed by us in writing. References in these conditions to “send” and “in writing” or similar include communication by e-mail.

2.     SECURING YOUR BOOKING

To secure a booking, the Operator must receive payment of the non-refundable deposit or full payment as stated in the trip description, or full payment terms as stated if booking within 30 days of the start of your tour). 

 

All clients (including anyone who is added or substituted at a later date) will be deemed to have agreed to the following conditions:

a)   they do not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the trip and trip activities – if any person suffers from any medical condition or disability which will or may affect their tour arrangements, please contact us before making your booking so that we can advise

b)   the person making the booking warrants that they are at least 18 years old

 

All our tours are subject to availability and we reserve the right to return your deposit or payment and decline to issue a booking confirmation at our absolute discretion. A booking is accepted and becomes definite only from the date when the Operator issues a confirmation email to the client who makes the booking. 

3.     PAYMENT 

If you choose to pay the entire balance upon reserving your spot, you will receive a 10% discount from the full price of the tour.

 

If booking prior to June 10th, 2019, you may secure your booking with a $150 deposit, and pay the balance of the tour cost in installments as detailed in this online booking platform. 

 

4.     CHANGING YOUR BOOKING

If a client is unable to travel, the booking may be transferred to another suitable person (introduced by you). However, the tour arrangements must remain the same as originally booked. 

5.     CANCELLING YOUR BOOKING

Should a client wish to cancel, the Operator reserves the right to retain all monies received. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. 

6.     PASSPORTS AND VISAS

The client is responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas required for the whole of their journey and tour. We regret we cannot accept any liability if you are refused entry into Bermuda or any connecting country on your journey due to failure on your part to carry all required documentation.

7.     TRAVEL AND CANCELLATION INSURANCE

 

Travel Insurance is recommended for all clients whilst on a tour organised by the Operator. Clients together with their personal property, including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. 

 

8.     CLIENT PARTICIPATION AND RESPONSIBILITY

Clients must provide any information we ask for in good time and are responsible for providing accurate information to the Operator. We will not accept responsibility for any problems or additional costs that arise from inaccurate information provided by the Client. 

 

Clients agree to accept the authority and decisions of the Operator’s employees, tour leaders, fixers, agents and guides whilst on tour with the Operator. If in the opinion of any such person(s) or any other person in a position of authority the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Operator) or the safe and comfortable progress of the tour, the client may be excluded from all or part of the tour without refund or recompense. Where a client is excluded, the Operator will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, the Operator may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Operator shall cease to have responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly to the accommodation owner or manager or other supplier or to us as soon as possible. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises. Any clients who have taken part in racist, offensive, abusive or any other form of discriminatory behavior to clients, guides, or any other people associated with an Operator tour will be excluded from the tour and will receive no refund for any missed services or accommodation.

If you have any medical condition or disability which may affect your active participation in your tour or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour develops after your booking has been confirmed. 

 

If a client deviates from the itinerary confirmed by the Operator, the Operator will hold no responsibility financial or moral for that client. The client will not receive a refund on any missed services or accommodation during the remainder of the tour.

9.     CHANGES TO YOUR TOUR

While the Operator will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in this at any time before or after your booking is confirmed. Most changes are minor, and no compensation will be payable. If a tour activity is weather-dependent and inclement weather necessitates cancellation of such activity, or cancellation of the activity occurs for any other reason outside of the Operator’s control, we will arrange a suitable alternative activity of commensurate value at no additional cost to you. 

 

If a significant change has to be made, the Operator will inform the client as soon as reasonably possible. A significant change is a change made before departure which we can reasonably expect to have a major effect on your tour. Such circumstances are likely to include those listed in clause 11 “Force Majeure”. As you are advised only to book fully flexible connecting transport and other arrangements (such as pre or post tour accommodation) which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any arrangements which you have to change or cancel as a result of any change to your tour.


Very rarely, we may be forced by “force majeure” (see clause 11) to change or terminate your tour after arrival but before the scheduled end of your tour. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

10.     OPERATOR CANCELLATION OF TOUR

The Operator reserves the right to cancel a tour in any circumstances, but will not cancel a tour less than six (6) weeks before the start of the tour except for ‘force majeure’ (see clause 11), or the client’s failure to make all payments (including the final balance and any surcharge) when due. Please note, our tours require a minimum number of participants to enable us to operate them. If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you of cancellation for this reason not less than six (6) weeks before the start of your tour. If we cancel for any reason other than ‘force majeure’ (clause 11), you will receive a full refund of all monies paid to us. We cannot pay any cancellation, amendment or other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour.

11.  FORCE MAJEURE

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of “force majeure”. In these conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include whether actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.